Privacy Policy

Last updated: March 2026

Lokkhyo (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights as a user.

1. Information we collect

• Account information: name, email address, and role when you register.
• Learning data: course progress, lesson completions, exam attempts, and scores.
• Payment information: transaction references processed through Stripe or SSLCommerz — we do not store raw card details.
• Usage data: page views, feature interactions, and error reports collected via Sentry and Vercel Analytics.
• Device data: browser type, operating system, and IP address for security and analytics purposes.

2. How we use your information

• To create and manage your account.
• To deliver courses, track your progress, and personalise your learning experience.
• To process payments and send receipts.
• To send important notices such as password resets or policy updates.
• To detect, investigate, and prevent fraudulent transactions and security breaches.
• To improve platform performance and content quality.

3. Cookies and similar technologies

We use cookies only for essential purposes: authentication sessions, your theme preference, and remembering your course progress. We do not use advertising cookies or share data with ad networks. You can disable cookies in your browser settings, but some features may not work correctly without them.

4. Data sharing

We do not sell your personal data. We share data only with trusted service providers who help us operate the platform (e.g., Supabase for database hosting, Vercel for deployment, Stripe/SSLCommerz for payments, Bunny.net for video delivery). These providers are contractually obligated to protect your data.

5. Data retention

We retain your account and learning data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., payment records).

6. Your rights

• Access: request a copy of your personal data.
• Correction: ask us to correct inaccurate data.
• Deletion: request deletion of your account and associated data.
• Portability: receive your data in a machine-readable format.

To exercise any of these rights, email us at support@lokkhyo.com.

7. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, rate limiting, and regular security audits. However, no system is completely secure; please use a strong, unique password and keep your credentials safe.

8. Children's privacy

Lokkhyo is intended for students of all ages. If a user under 13 registers, we request parental consent before processing their data. We do not knowingly collect personal information from children without appropriate consent.

9. Changes to this policy

We may update this policy periodically. Significant changes will be communicated by email or a prominent notice on the site. Continued use of Lokkhyo after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions or concerns about this policy, contact us at support@lokkhyo.com.